Encantada At Santa Monica

When we moved in, we were excited -- until we received our first bill. Our rent was valued at 1395 per month but our...

When we moved in, we were excited -- until we received our first bill. Our rent was valued at 1395 per month but our first bill was in the mid 1700s due to unexplained charges and utilities which had nothing to do with us. The bills continued to be over 150 more than we expected since no one had explained that you must pay for three different trash services, your own private utilities plus the utilities of your building, community amenities and administration fees, as separate fees. The dog feces and waste is not controlled. Do not walk on the grass because it's meant solely for waste. You have to wonder -- what is your pet deposit and monthly payment fee going towards? People blast music at the pool and in the lounge areas and in the surrounding apartments. Tenants also smoke marijuana and cigarettes on the balconies. We gave our notice to leave and signed a contract as well as returned our keys before April. During April, we asked if it was still possible to move back in if need be since it was legally ours for two more months. We were told yes but then they proceeded to cancel our notice. My husband emailed them to confirm that we had left and we're not coming back whereupon we were notified that our march cancellation did not matter anymore and we must pay another two months plus an extra month exit fee. They are getting four months of free rent essentially. You will also not get your deposit back if you do not professionally clean your place and professionally clean your rugs before leaving. This place is not the price that it seems and the bureaucracy is unwavering and greedy.

PROS: safe (relatively safe), nice pool/BBQ area, security Cams(not sure how well they worked), very nice looking apartment, new appliances, washer/dryer, maintenance team reliable,...

PROS: safe (relatively safe), nice pool/BBQ area, security Cams(not sure how well they worked), very nice looking apartment, new appliances, washer/dryer, maintenance team reliable, assigned parking, covered parking, nice location (restaurant & entertainment), no noise complaints to report from parties or neighbors to speak of for the 2yrs I've lived there, fitness room(if that's what you want to call it),gated community CONS: MONTHLY RENT PAYMENTS for a 2bed 2bath. In 2016 my rent was $1000 a month not including gas electric cable/internet which only added about $200 so in total $1200. 2017 MONTHLY RENT PAYMENTS jumped up to $1200 and with the gas/electric cable/internet $200 monthly payments were around $1400. as of 2018 my monthly payment are around $1700 including the $200. This is insane you're better off getting a house. Also in these monthly payments I didn't factor in day to day things groceries,kids,car note(s), insurance, gas, personal entertainment, or whatever other debt you may have. Car break-ins, traffic noise I lived closer to the street, mobile homes across the street always have something going on there cops,fights,drunk people. If you don't have assigned parking good luck finding a decent place to park ( if you get off around 7am parking is very abundant). Security gate don't do anything since people can walk or drive right behind you when you open the gates

Very nice apartments with everything you need and more including an awesome pool area. Noise from apartment above (footsteps, etc.) is incredibly loud. Great...

Very nice apartments with everything you need and more including an awesome pool area. Noise from apartment above (footsteps, etc.) is incredibly loud. Great value when I moved in, but rent has risen over the last two years and it doesn't make sense anymore for me from a cost/value standpoint.

READ April U's comment - everything is true!! Do not consider living at Olympus Encantada. What an awful experience this was. I will never...

READ April U's comment - everything is true!! Do not consider living at Olympus Encantada. What an awful experience this was. I will never recommend this residence to anyone. The management is terrible and will never listen or care about the problems going on with your home. Nothing good to say. Dont live here. Not safe and not worth the cost!! You will regret it.

Didnt enjoy the experience. Hardly any open parking, had to park clear on the otherside of the complex due to the small open parking...

Didnt enjoy the experience. Hardly any open parking, had to park clear on the otherside of the complex due to the small open parking lot being full all the time. Rude neighbors, not the apartment's fault but also unenjoyable. Would often call office and would not get a call back as requested. Got illegally booted at one point before booting signs were posted. Water would often not be hot but maintenance were unable to fix/find a problem. No lights in bedrooms. Mgmt often seemed uneager to listen/help us. Left as soon as lease was up. Would only recommend to an older market. Amenities were nice though. Ultimately, not worth it for the price you pay.

Please know that whenever I leave a review it is sincere, and I am motivated to provide the feedback based on the level of...

Please know that whenever I leave a review it is sincere, and I am motivated to provide the feedback based on the level of service. Your staff are extremely versed in customer service, and they already know my name even if we have only met one time. If that isn't exceptional, then nothing is. Being a hospital administrator, my entire job description and annual evaluation is solely based on the level of service and quality of the patients' experience. In turn, I use the same scrutiny in my personal interactions as I do with my own team expecting nothing less than excellence in every interaction. Congratulations on the awesome job you have done building your excellent team.

I wanted to give this place a bad review because I'm a little bitter about getting evicted over some drama with my son, but...

I wanted to give this place a bad review because I'm a little bitter about getting evicted over some drama with my son, but honestly it broke my heart to leave this place. I loved my neighbors and all the staff. They were like friends and family to me. Moving out of this place felt almost as bad as breaking up with a girlfriend you're in love with. The apartments are beautiful the amenities are amazing I wish they were condos so I could buy one!

I've lived at Encantada at Santa Monica since August 2014. I've really enjoyed my time here. These are high quality apartments, and I've been...

I've lived at Encantada at Santa Monica since August 2014. I've really enjoyed my time here. These are high quality apartments, and I've been very happy with my experience here. Of course, it is an apartment, so you won't find the really high-end appliances that you might get with owning a home. You also might end up with noisy upstairs neighbors. Parking is somewhat limited, but all parking policies are designed to make sure everyone can park. What these apartments do really well is in the design and implementation of the apartment. There's an open concept floor plan, which is rare and very nice for an apartment. It makes the space seem a lot bigger than it is. It also has limited carpeting, with only the bedrooms being carpeted. This makes taking care of the floor a breeze. There's a decent amount of storage space in the places you need it, so you should be able to keep your place neat and organized. All in all, these are quite nice. Where these apartments really shine, though, is in the people. The management and maintenance teams are fantastic! I've never had a reasonable request denied by the management team. In fact, they've gone well above anything they needed to. I couldn't be happier with them. The management team also goes out of their way to try to get the residents to get together and make a community. With regular events for residents and guests, the management team really tries. The maintenance team are a great bunch of guys. I've found them all to be very helpful and competent in what they do. Whenever I've had a maintenance issue, they've been very responsive and really do a good job of fixing the problem. I think they're very trustworthy, and I've had no worries about letting them in my apartment when I'm not at home. They're truly awesome. In fact, I once went to the office to report a maintenance issue with one of my circuit breakers and chat with the management team a bit to be friendly. I was there for no more than 15 minutes, and then walked back to my apartment. While I was walking back, one of the maintenance guys saw me, recognized me, and told me that he had fixed the issue and that if I continued to have problems with the breaker, they would upgrade my breaker to the next tier for higher power usage. I haven't had a problem with it since he fixed it. That's the kind of service I see here. I wouldn't live in any other apartment complex in Albuquerque.

Because of our leasing agent, Esther, we came into Encantada with really high expectations. To my absolute surprise, our expectations were not only met...

Because of our leasing agent, Esther, we came into Encantada with really high expectations. To my absolute surprise, our expectations were not only met but exceeded. There were 18 items I wanted tweaked in our gorgeous apartment. Maintenance came in the day after I submitted my critique and fixed all 18. These guys even deliver packages to our door. They are a friendly bunch, and after the second week, everyone knew my name. If you call or visit the women in the office (Shelley, Esther and Tarah), your concern gets immediate attention. It was thanks to Esther and Tarah that I found out the city would redo my bathtub area free of charge. (You know handles, a new European shower, and a shower chair. I love their gym. I go there four times a week. It is immaculately kept and the machines are always in tip-top order. Perhaps safety is not an issue with some folks, but it is with me. A week after I moved here, my insurance rate went down 28 dollars (because I was in a better neighborhood than previously. I am a Scotsman from Vermont, and I tend to tell it like it is. Oh, and they are building us a state of the art dog park. Wow!

We enjoy living here and have had no issues with neighbors or staff. The response to voicemails left for staff could be improved but...

We enjoy living here and have had no issues with neighbors or staff. The response to voicemails left for staff could be improved but there haven't been any emergencies that needed addressed.

I'm a new resident and I love living here! I'm so lucky to have found a beautiful new home to live in. The management...

I'm a new resident and I love living here! I'm so lucky to have found a beautiful new home to live in. The management and staff are outstanding. I would highly recommend this community!

Broadstone Santa Monica is a wonderful place to live. The community is well-kept, secure and in a great location. The maintenance crew is the...

Broadstone Santa Monica is a wonderful place to live. The community is well-kept, secure and in a great location. The maintenance crew is the most responsive I have ever experienced in apartment living.

Beautiful apartments, and SOOOO quiet. We have loved living here and highly recommend it. The only downfalls are the scratches on our lament floors...

Beautiful apartments, and SOOOO quiet. We have loved living here and highly recommend it. The only downfalls are the scratches on our lament floors and that many of the amenities like the media room close when the office closes.

Broadstone Santa Monica is one of the newest and most expensive apartment communities in New Mexico. Every resident here could EASILY afford a mortgage,...

Broadstone Santa Monica is one of the newest and most expensive apartment communities in New Mexico. Every resident here could EASILY afford a mortgage, yet for one reason or another, we have all chosen to live in this community. Almost every single resident drives a brand new vehicle, from VW to Mazda to Mercedes Benz. The amenities are very nice, the property is clean and well lit. But the customer service of the office staff is lacking and the residents are snobbish. Complained to the manager that people speed through the complex making me fear for my car, my self, or my dog being hit and she didn't really seem to know what to do. Yet, every single other factor of the community appearance is easily micromanaged via blast email from what kind if furniture you can have on your patio, to when Christmas decor must be removed. I really didn't move here and agree to pay this amount in rent to be bothered with these annoying emails, whether or not they apply to me. Every single time I get one, I dislike this place a little more. This area is prime freeway access and it's nice that it's gated, but it's entirely surrounded by old trailer park/mobile home properties, so the actual area right outside the gates isn't that nice. They also nickel and dime you for community expenses and you will receive a monthly bill of $23 for trash pickup, and also $6-$10 for community lighting. I just find that so TACKY that for $1300+ in rent a month, there's just no way the community can find a way to provide those things without passing the costs directly to residents. I have never lived in such an expensive community, nor one that hit me up for trash fees. The women that work in the office are that fake kind of "professional" where they say all the right words, but their attitude and tone of voice is condescending and subtly aggressive. I just moved in 2 months ago and I really don't want to move again, so I will probably end up stuck here until I am ready to relocate out of town in a year or so (which is the reason I rent instead of own). Completely unhelpful, but apparently very glad to take your check. If you do decide to live here, make sure to check where your assigned parking spot is before you sign the lease (aka once you sign, if your spot is down the block from your front door that's your problem), and also make note that while there's time in the day to blast emails about grounds people finding too much dog poop outdoors, there is not time to email or call residents that have received packages via FedEx that were signed for by office staff. That's a service they don't offer. No trash included, no outdoor lighting included, no courtesy phone call service included. Geez all of that for only $1300+ a month rent? What a joke. In my opinion, top tier price merits top tier service, but I guess I am alone in that feeling. I've had it with trying to get them to step up their service, I will just mind my own business and spread the word of what it's really like inside the gates. Ps. The gorgeous fire place in the model doesn't come in every unit, the floors are paper thin (so live upstairs if at all possible), the bathroom exhaust fans do not have an individual switch and are very loud (so if you're in there fixing your hair you can't hear anyone else in the home talking to you), and there are no light fixtures in the bedrooms or living room area, which means you will spend a lot of money on lamps, lightbulbs, and electricity as well. Last condo was same square footage and never paid more that $45 at all time high electricity usage, first month at Broadstone electricity is $90. It's a money hole. Average actual cost for basic living is just above $1500 (not including internet or tv service) a month. I have the money, but I wish I got better customer service and trash service or a freaking light fixture in the bedrooms to go with it. I shudder to think what I'd be spending if they hadn't waived my pet rent as an incentive for move in.